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Terms and Conditions

The traveline south west mobile apps, domain name www.travelinesw.com  (and any sub-domains) links to this website ("the website"), a web portal offering journey-planning and transport information in South West England and beyond on behalf of SOUTH WEST PUBLIC TRANSPORT INFORMATION, or SWPTI ("Traveline South West").

This website and mobile apps are owned and maintained by SWPTI (Traveline South West) and operated by Mentz. Use of this website and mobile apps are subject to the following Terms and Conditions.

Use of the website and mobile apps implies acceptance of these Terms and Conditions. If you do not accept these Terms and Conditions, please exit the website or mobile app immediately.

1. Use of the Traveline South West Website and Traveline SW Mobile Apps

The Traveline South West website and mobile apps are for the use of private individuals only for personal journey-planning and travel information. Use of the website or apps for business purposes or for non-private use is not permitted: in such circumstances a commercial licence is required - please contact Traveline South West for further information.

2. Availability of the Website and Mobile Apps

Traveline South West and Mentz cannot guarantee that the site and apps will always be available and will not accept any liability for lack of availability of the Traveline South West website or apps.

3. Accuracy of Information and Content

Traveline South West makes every effort to ensure the accuracy of the content or information from within South West England, but Traveline South West cannot be held liable for the use made of the content or information.  In particular, while Traveline South West closely examines the accuracy of the data it produces for its own region, it cannot be held responsible for any inaccuracies in data provided by other Traveline regions, either direct or via the Traveline National Dataset.

Public transport information can change at short notice so it is advisable to check the details of any journey within a few days of the planned travel.  Under no circumstances will Mentz be liable for the accuracy of the content or the information provided by the Traveline South West website.

4. Fares and Tickets Information

SWPTI makes all reasonable efforts to ensure that fares and ticket information is accurate and complete at the date of publication. You should be aware that the information it contains may be incomplete, incorrect, or may have become out of date.

No guarantee is given that these tickets are the most suitable for your purpose and SWPTI cannot be held liable should another fare option prove to be more appropriate. Alternative ticket types will be available through operator websites, sales outlets and on vehicle. For further information please contact your local operating company.

5. Exclusion of Liability

This website and the mobile apps are provided to encourage the use of public transport and are free-to-use for private individuals. In the use of the Traveline South West website and apps, neither Traveline South West nor Mentz are responsible for any loss suffered, other than for death or personal injury caused by the negligence of Traveline South West or Mentz. If relying on the information provided or the content of the Traveline South West website or apps may have financial or other consequences, you should protect yourself against any damage that may be caused by checking the accuracy and sufficiency of the information or content; for example, by checking timetable information with the transport provider.

6. Privacy Policy

This Privacy Policy explains how we protect your privacy and how you control the use of your personal information.

The information you provide to us when using this website and apps will be used to process any request for advice or information supplied by us and to customise this website and apps according to your interests. SWPTI do not store IP addresses or other personal information for journey planning, departure information or similar requests once the session has ended.

When you contact SWPTI via info@travelinesw.com within the Traveline South West website or apps you may be asked to provide your name and address, phone numbers and e-mail address. You may also be required to give personal bank account details if a transaction results. Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access takes place.

Traveline South West will only use this information to deal directly with your request for information, comment or query and will only use personal information supplied in accordance with UK data protection legislation. Personal information will not be passed to third parties, except where necessary to answer your query in full, e.g. to other traveline data providers.

Any e-mails or other communication sent to you will be clearly marked as coming from Traveline South West and SWPTI. The Traveline South West website contains details of our Cookies Policy and Advertising Policy.

Should you wish to obtain a copy of the personal data that we hold on you, please write to us at SWPTI, 101a Plymouth Science Park, 1 Davy Road, Derriford, Plymouth PL6 8BX.

7. External Links

The website and apps may contain links and references to other web sites operated by third parties. Traveline South West and Mentz cannot be held responsible for the availability, content, products or services or any other material provided on or available through these web sites.

Any site that links to the Traveline South West website must comply with the following conditions.

Other websites:

May link to, but not replicate or encapsulate, the Traveline South West website.

Should not misrepresent its relationship with Traveline South West or Mentz or imply that Traveline South West or Mentz are endorsing its products.

Should not present false information about Traveline South West or any public transport service.

Should not use the Traveline South West or Mentz logos without permission.

Should not contain content that could be construed as distasteful, offensive or controversial and should contain only content that is appropriate to all age groups.

8. Disputes

Use of the Traveline South West website or mobile apps and any disputes about their use, will be subject to the laws of United Kingdom and the courts will have the right to hear any disputes.